OUR POLICY STATEMENT FOR QUALITY (CERTIFICATION & 检查)

We are an independent legal entity that fully recognizes the importance of ensuring 公正的ity 和 维护 confidentiality with the Company management structured to safeguard these aspects, as well as enabling the participation of all parties significantly concerned in the development of policies 和 principles regarding the content 和 functioning of the certification system;

我们将负责任地经营, 公开, 公正客观, in applying uniform st和ards to all certified companies 和 applicants alike;

We shall be guided by the risk analysis assessment by the company, of the Type of Business vs Type of Customer, to address the potential risk to 公正的ity 和 conflict of interest when deciding on the choice of customer’s application;

We shall maintain separate Quality 系统s for 测试 和 认证 services to distinguish SINGLAS Accredited Laboratory 和 SAC Accredited 认证 Body;

We, 作为核证机构, 将负责授予, 维护, 扩展, 减少, suspending 和 withdrawing certification.

THE QUALITY OBJECTIVES OF ELEMENT ARE TO:

提供独立的, 公正的, professional 和 focused third-party certification, which will provide added value to client organizations by complimenting business aims 和 objectives through support to QMS 和 production control processes;

Be seen by our customers to offer the best value-added service whenever they seek clarification on the scheme;

Be recognized by major RMC producers as providing the highest st和ards of certification services associated with the production 和 application of the material;

Respond to customer enquiries within 3 business days;

Deal with any complaint in an appropriate 和 timely manner, 和 where the complaint is justifiable make every effort to resolve the issue within 3 months from the date of receipt of the complaint.